BY FAR x NOLD is a dedicated marketplace where you can sell* and shop pre-loved and sample BY FAR items, fostering circularity in fashion.

You are buying pre-loved items listed by other users*.

Each listing provides information about the seller. The items available for purchase via NOLD are labeled as 'NOLD Authenticated.' This designation signifies that NOLD both owns and vouches for the authenticity of the items displayed and sold on the website.

*Valid when the listing feature is also available.

Yes, you can order from the United Kingdom as well. For orders above 150 euros, the customer is responsible for all taxes and duties applicable upon delivery. The shipping company will get in touch with you for additional details if required.

Simply "Add to cart" and proceed to secure checkout. Keep in mind that when buying from different users*, each item must be purchased separately.

*Valid when the platform is open for listing.

Upon receiving your order, kindly inspect it thoroughly to ensure it matches the description. If satisfactory, we advise you to leave a fair review of the seller* and your overall experience as providing feedback is an important part of building a trustworthy community.

*Effective only after the listing feature is accessible to users.

Our first recommendation is to consider using our chat system to contact the seller directly*. Sellers might occasionally overlook requests, possibly due to emails landing in their spam folder, which could lead them to be unaware of your interest in buying their item. Sending a friendly reminder could prove beneficial. If you are still unable to contact the seller, don’t hesitate to reach out to us – we may be able to facilitate communication with the seller on your behalf. You will receive feedback within two days.

However, if you no longer have interest in the item, you needn’t take any action. All offers expire within three days, so you also will be automatically refunded.

Please remember, in the event you intend to cancel your purchase from "NOLD Authenticated", you need to inform us within 24 hours. This ensures that your order has not yet been dispatched.

*Applicable provided the listing feature is available.

When you place an order, the seller has three business days to send the item. If they miss this deadline, your order will be cancelled, and you’ll receive a full refund*.

*Applicable provided the listing feature is available.

If you got an email confirming shipment of your order but haven't received it within three business days (please note that holiday periods might cause delays), you have the option to cancel and receive a full refund.

Every purchase made on BY FAR x NOLD website is considered a final sale and cannot be returned, unless we establish that the received item is damaged or in a condition that does not match the description provided by the seller. In this case, you will have three business days after receiving the item to raise a dispute. Once we confirm the dispute, we will request that you return the item and process a refund.

We currently accept credit cards - Visa, MasterCard and Apple Pay. All payments are secured by Stripe.

No. You can join the community and list an unlimited number of items for free.

In order to list an item on BY FAR x NOLD you need to be a registered user. From then on, it requires just a few steps:

- You should find your item in our catalogue by either scanning your QR code on the label, or by searching the product by number, name, or feature.

- Assess and verify the condition of your item to ensure accurate representation.

- Capture and upload at least two high-quality up-to-date photos of the item to showcase its features and condition, possible defects, missing details, etc.

- Set a competitive and reasonable price for your item based on its condition, market value, and any unique attributes it may possess.

- Review your listing and submit for approval.

To sell your items faster, you are encouraged to upload high-quality photos and provide accurate descriptions and fair pricing.

In case the label doesn’t have a QR code, there are three ways to find your item:

- Filtering by product category, type, colour, composition, etc.
- Searching by product number, name or feature
- Manually.

With the manual search approach, you will be guided through a process where you need to input all essential details about your product. This includes at least two up-to-date photos of the item, its current condition, desired selling price, category, size, specific attributes like colour and composition, and shipping information (where you will be shipping the item from).

If you're still unable to locate the item you wish to sell, please contact us, and we'll be more than happy to assist you.

If your listing hasn’t been published yet, please check your email, including spam folders, to see whether our customer support team have contacted you to ask for additional photos, missing details, or issues regarding authenticity.

Yes, you can edit or update your listings as needed, including modifying the item description, photos, or price at any time. Keep in mind that your listings will undergo a process of approval after every update.

Your payment for the item will be processed once it has been sold. When the status of the order is DELIVERED, the buyer has 3 days to verify that the item matches the condition as described in your listing and to accept it. Upon their confirmation or the expiration of the 3-day period, we will release your payment.

You can select your preferred method of payment, either in the form of Store credit for www.byfar.com, where you will receive 100% of the listing price or if you opt for cash, you will receive 85% of the listing price. To facilitate cash payments, we collaborate with Stripe, a trusted payment provider, which will securely process the transaction directly to your bank account.

If someone purchased your item, NOLD automatically marks it as SOLD. If you sold it on another platform, then you need to Close the listing manually.

Yes, we encourage sellers to leave fair reviews for buyers after successful transactions. Your feedback can help build trust in our community.

We use DHL and DPD for all orders. You will receive your purchase within 1-5 business days after placing your order. For more information, you can visit our Shipping policy page.

If an item is lost or damaged during shipping, rest assured we'll investigate with the courier company to resolve the issue promptly. We'll either replace the lost or damaged item or provide a refund, depending on the circumstances. Please contact us with details of your order and any relevant documentation so we can assist you.

Extending the lifespan of items decreases waste, promotes circularity, and preserves resources, contributing to a more sustainable fashion industry. Buying a pre-loved product reduces the likelihood of purchasing a brand new piece by 65% and thus all together reduces the long terms resources used by the fashion industry.

The environmental impact mentioned on the product page signifies the reduction in carbon dioxide equivalent (CO2 eq.) emissions and water usage resulting from purchasing pre-loved BY FAR products. Specifically:

- Buying a pre-loved BY FAR bag saves approximately 19.6 kg of CO2 eq. and 0.1 m3 of water.

- Purchasing pre-loved BY FAR shoes leads to a saving of around 14.3 kg of CO2 eq. and 0.1 m3 of water.

Overall, by opting for pre-loved and sample pieces from BY FAR, consumers contribute to significantly reducing the fashion industry's long-term resource consumption and environmental footprint compared to buying brand new products.

*The impact is assessed by IOF.earth

NOLD is a tech company that crafted and engineered BY FAR x NOLD pre-loved platform. NOLD is dedicated to giving new life to old clothes and mitigating the fashion industry's impact. It empowers brands to embrace circularity in the most aesthetic way, welcoming their customers into the world of pre-loved fashion.